Satisfaction Guarantee and Return Policy: If you are not entirely satisfied with your purchase, you have the option to return it to us for either an exchange or a refund. Please ensure that all returns are postmarked within fourteen (14) days of the purchase date, and the items must be in new and unused condition.
Return Process: To initiate a return, please contact our customer service at littleherocandle@gmail.com to obtain a Return Merchandise Authorization (RMA) number. Once you have received the RMA number, securely place the item in its original packaging and send your return to the following address:
Little Hero Candle
Attn: Returns RMA#
11310 E 21st N
Suite G#1054
Wichita, KS 67206
Return Shipping Responsibility: Please be aware that you are responsible for covering all return shipping charges. We recommend using a trackable shipping method when returning items.
Return Process: Upon receiving your return, we will promptly inspect it and notify you of the approval or disapproval of your refund. If approved, the refund will be automatically processed to your original payment method within 10 business days. Please note that your bank or credit card company may require additional time to process and post the refund.
Refund Notification: You will be notified once we have received and inspected your return. If the refund is approved, it will be processed within 10 business days.
Contact Information: If more than 15 business days have elapsed since the approval of your return, or if you have any inquiries, please reach out to us at littlherocandle@gmail.com.
Inspecting Your Order: We kindly ask you to inspect your order upon receipt. If you find any defects, damages, or if you receive the wrong item, please contact us immediately. This allows us to promptly address the issue and make it right.
Reporting Damaged Products: In the case of damaged items, please send us an email within 48 hours of receiving your order. Include photos of the damage and a detailed description. Ensure that you report damaged products within 48 hours and before using your product for the first time.
We value your satisfaction and are committed to making your return process as smooth as possible. If you have any further questions or concerns, please do not hesitate to reach out to us at littleherocandle@gmail.com